Negotiation is the discussion and arrangement of terms in
order to reach a resolution both sides are happy with. We negotiate how much we
should pay for the roof over our head, the best title for an article we wrote,
if Kanye West is the greatest hip-hop artist of all time, and we even negotiate
which brand of coffee to buy. It is inevitable that negotiation takes a
presence in our daily lives.
The purpose of negotiating is not simply to win an argument
though. Negotiating is to satisfy your needs, while possibly sacrificing other
factors to have that need met.
For example, you request a raise at work of $2,000, knowing
the company is only allowed to allocate annual raises of $1,000. Your boss
tells you if the policy wasn’t in place, you would receive the raise as it is
well deserved. You respond with options how to receive the raise, offering to
take the $1,000 allotted for the year and the other $1,000 as a bonus not to be
associated with an annual raise. Whether the outcome of this discussion was
successful or not, the point is there are ways to work around a problem.
Another key attribute in negotiation is to only discuss
objective data. Emotions get stirred when a person believes they are being
attacked. Using objective data leaves no room for someone to feel attacked.
For example, you call a roofing contractor to your home for
an annual inspection and the contractor tells you to get only parts of your
roof repaired instead of the entire roof. The contractor quotes the repairs at
$10,000. You find this to be an issue because you want the entire roof redone,
as it is passed due and you want ensured protection of your home and family.
Use objective information to define your point by inquiring the rates of other
contractors for roof repairs in your area, as well as the sole purpose to
fulfill a complete roof replacement as originally requested.
A final factor in the negotiation process that can make all
the difference is acknowledging what the other side wants from you. Verbalize
the exact result you are looking to gain from the negotiation, as your opponent
may be completely unaware of your intent or needs. Your adversary may be
uninformed regarding the importance in having a stable roof, thinking the
problem is the pricing. Talk about what you want out of the negotiation;
verbalize your needs so the other is educated on the subject at hand. This way,
your opponent has the opportunity to change his or her attitude towards the
discussion, or factors involved, possibly lending further options for a
resolution to make both sides happy.
The subject of topic up for negotiation is irrelevant. How
you treat people (as humans), with objective information, and see what the
other side wants is what matters most. Negotiation is a tactical skill that
takes time and practice to master, but once you do, getting to where you are
heading becomes easier as more routes become available.